Support

A digital wallet for your movie tickets.

Get in touch

Found a problem or have a suggestion? Write to support@foliumstudios.com.

If it's a problem, it really helps to tell us your phone model, your system version and what you were doing when it happened.

Frequently asked questions

How do I save a ticket?

In the Wallet, tap Scan stub and point the camera at the QR on your paper ticket. Then fill in the showtime (movie, date, time, room and seat) and tap Save stub.

The QR won't scan. What now?

Keep the paper flat and well lit, and move the phone back a little. If it still doesn't work, tap Type code and enter the code printed right below the QR.

Does it work offline?

Yes. Tickets and posters are stored on the device, so the QR opens even with no signal inside the theater. The internet is only used to look up the movie while you set up the stub; without it, type the title yourself and the app draws a poster on the phone.

I bought several tickets for the same showtime

When filling in the showtime, pick all the seats. Each ticket has its own QR, so the app asks you to scan the QR for each seat. You can also add a seat later, from the ticket screen.

How do I pass a ticket to a companion?

On the ticket screen, tap Transfer ticket. You can show a QR code for the other person to scan with their own Canhoto, right there in line and with no internet, or send a link through any messaging app. The recipient needs Canhoto installed.

Once transferred, the seat leaves your wallet and the QR now belongs to the recipient. If you change your mind before they open it, use Cancel transfer.

I got a link, but it won't open

The link only opens with Canhoto installed. Install the app and tap the link again. If you see “Invalid link”, ask the sender to create a new one.

My ticket disappeared from the Wallet

About three hours after the showtime, the stub is torn off and moves on its own to History, your movie diary. You can also tear it off earlier, from the ticket screen.

How do I change the theme or language?

Tap the Settings button at the top of the Wallet or History. Theme and language follow your phone by default, and you can pick a different one.

I got a new phone. Do my tickets come along?

No. Canhoto has no account and no cloud: everything lives only on the device, and uninstalling the app erases your tickets. To move a ticket that's still valid to another phone, use Transfer ticket.

Is Canhoto made by the cinema?

No. Canhoto is an independent app with no ties to any cinema chain. It stores and shows your ticket's QR; whether the QR on your screen is accepted at the door is up to each cinema.

Privacy

Canhoto has no account and doesn't send your data to us. Details in the privacy policy.

Credits

Movie data and posters provided by TMDB. This product uses the TMDB API but is not endorsed or certified by TMDB.